Web Analytics maturity in 2018

  By now, you should already be familiar with a lot of analytics-related buzzwords. More and more JDs (Job Descriptions) are including “Experience with Web Analytics” as a good-to-have, or even a hard requirement for non-analytics roles. But how far along are we with Web Analytics maturity?

Introduction

Observepoint has recently published a report on Digital Analytics & Data Governance. It mainly covers observations made from surveys taken by more than 500 industry professionals from different verticals and backgrounds. The main goal is to discover how their organizations govern and analyze data, to see why companies struggle or thrive. If you’re interested to learn more about auditing your Web Analytics implementation, do visit their website at https://www.observepoint.com.

Digital Analytics Maturity

7 summary points were made:
  1. Analytics maturity is still in its adolesence
  2. Analytics documentation is not a priority for businesses
  3. Executive buy-in is high
  4. A lack of human resources is a pressing concern
  5. On average, data professionals only spend 40% of their time analyzing data
  6. Improved decision-making is the #1 benefit of data
  7. Data personnel and programs improve confidence in data accuracy (and decisions)

1. Analytics maturity is still in its adolesence

This should not come as a surprise as most companies are still struggling to make sense out of Web Analytics. Results are still elusive and that impacts the confidence of companies in Web Analytics. Having said that, adoption rate has been increasing, with 45% of the companies surveyed having premium web analytics tools (Adobe Analytics, Tealium, WebTrends, etc).

2. Analytics documentation is not a priority for businesses

Many companies are still at the stage of trying out. You don’t know what you don’t know, leading to businesses unsure of what needs to be done in order to benefit from Web Analytics. Documentation is extremely important for any company that takes Web Analytics seriously. Without proper documentation, companies can expect to face scalability issues and data corruption down the road. Audit and troubleshooting will also be challenging or even impossible. If you are experiencing issues on building proper documentation, we have an article to get you started on a SDR (Solution Design Reference).

3. Executive buy-in is high

An observation made from the survey shows that 93% of executives are at least somewhat invested in data. This is a good sign showing that more and more companies are adopting Web Analytics as a potential key technology.

4. A lack of human resources is a pressing concern

This has always been a huge concern when it comes to emerging technology. There aren’t many professionals that have experience with Web Analytics. If we consider only those who have dealt with end-to-end web analytics implementation, then there is a clear shortage. Here are 5 traits of a good digital analytics consultant:
  1. Capable of identifying core KPIs of different stakeholders
  2. Possess web programming skills (HTML, CSS, Javascript)
  3. Willingness to learn new tools
  4. Comfortable working with large amount of data
  5. Capable of identifying actionable insights instead of fluff metrics
Notice that we don’t consider experience with Web Analytics as a key trait. Implementing Web Analytics is surprisingly easy and can be done by almost anyone who has experience working with CoTS (Commercial off The Shelf). Adobe even went as far as saying that marketers can do all the tagging on their own without involving developers. Having said that, a Web Analytics implementation without proper planning is a disaster waiting to happen. That is why, we need resources that possess at least those 5 traits listed above.

5. On average, data professionals only spend 40% of their time analyzing data

In its infancy stage, it is understandable why data professionals are spending so little time on data analysis. Once Web Analytics maturity reaches a higher level, we can expect to see them spending most of their time analyzing complete, accurate and consistent data.

6. Improved decision-making is the #1 benefit of data

With web data, we can better understand the ever-changing online behavior of users. Here are 5 ways we can benefit from data:
  1. Optimize campaigns and maximize ad budget
  2. Improve UI/UX
  3. Identify bugs/glitches found on the website
  4. Identify areas for improvement in customer journey
  5. Keep updated on customers’ wants and needs
Web Analytics will take out most of the guesswork, allowing us to challenge existing assumptions and prove/disprove hypotheses.

7. Data personnel and programs improve confidence in data accuracy (and decisions)

If your company is new to Web Analytics, having clear plan and roadmap will definitely help in boosting the confidence of the company to obtain results.

In Conclusion…

Web Analytics will continue to grow in maturity and potentially be an integral part of every company. If you and your company are still new to all these, here are some articles that will get you started:
Best Web Analytics Tools in Q4 2017 (Psst… it’s one of the tool we recommended)
Characteristics of Good Data
How To Setup Adobe Analytics From Scratch
How To Setup Google Analytics From Scratch
 
About admin 30 Articles
Analytics Consultant who loves numbers and data! In love with Adobe Analytics.

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